Toyota has long been well known for its reliable, durable and fuel-efficient products. Since the 1960s, many generations of Malaysians have enjoyed the personal mobility provided by Toyota vehicles which have also contributed to the motorisation of the nation.
As always, Toyota has strived to not just meet the expectations of its customers but to exceed them, and this applies to the entire ownership experience. From the time a customer visits a showroom to view the latest models to the time he or she becomes the owner of a Toyota model, and then through the many years of ownership, Toyota will ensure that the experience is nothing but the best.
More than ever, the focus of UMW Toyota Motor (UMWT) is on customer service and how to serve customers better. Over the years, various features and benefits have provided peace of mind for Toyota owners and continue to do so for the many new customers who join the Toyota family each day.
It’s ‘Care that Amazes’ with services that are top-class and enhance the ownership experience for every Toyota owner. Care that Amazes starts from the time a customer expresses an interest to purchase a new Toyota vehicle. They can visit closed to 100 Toyota showrooms around Malaysia to view the latest models. When the decision is made, virtually every aspect of the buying process is handled by UMWT and should financing be required, Toyota Capital Services and other financing institutions in our panel offer various solutions for the individual as well as company.
New Toyota vehicles come with a 5-year warranty and unlimited mileage subject to terms and conditions so, the owner enjoys the full 5 years of coverage, providing greater peace of mind. What’s more, this warranty can be transferred to another owner should the vehicle be sold off while the warranty is still in effect. This also enhances the resale value of the Toyota vehicle.
Owners can also enjoy the exclusive Toyota 24Seven Road Assist service which provides support in an emergency anywhere in Malaysia. It’s complimentary for the first year with every new Toyota vehicle and is available 24-hours a day, 7 days a week. Toyota vehicles are reliable but sometimes the unexpected can occur – like a flat tyre or an unfortunate accident. In such situations, one call will get assistance which includes towing services to the nearest authorised Toyota service centre.
Throughout the ownership of the Toyota vehicle, the owner can call on UMWT to assist in renewal of roadtax and insurance. Should he or she fancy adding Toyota Genuine Accessories, these are also available while any damage to the vehicle can be professionally repaired at any of the nationwide Toyota Body & Paint Centres. All repairs come with a 1-year warranty for the parts used, subject to terms and conditions.
The authorised Toyota service centre network covers the entire nation to choose from for the convenience of customers. A Customer Support team is also available to provide assistance in special situations so that disruption to the owner’s mobility is minimised.
While many think of UMWT for new Toyota vehicles, TopMark (a wholly-owned subsidiary of UMWT) also offers top-quality pre-owned Toyota vehicles. This is the best place to purchase pre-owned Toyota vehicles as they have been thoroughly checked (even to the extent of whether there are any encumbrances like unsettled H-P ownership) and are almost as good as buying a new unit. A 1-year warranty (subject to term and conditions) is also provided for extra peace of mind, something which is not always offered to used car buyers.
In this connected age, most people now rely on smartphones not just to make calls but to get information via the internet. UMWT provides all the necessary information via its free mobile app known as Toyota Drive which is applicable for both iOS and Android smartphones. For those who register with UMWT, there is also access to their service history and they can conveniently make appointments for servicing while on the move.
For information on Toyota product and services in Malaysia, please visit Toyota.com.my or call the TOYOTA FREEPHONE: 1800-8-TOYOTA (869682)
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