Proton recalls Gen2 and Satria Neo!!

Proton just recently announced a voluntary recall of its Gen2 and Satria Neo cars that was made between April 2004 and June 2008 due to clock spring malfunction that may cause potential safety concern. This clock spring connects switches and airbag to the radio, horn and also the cruise control for the high line model. Proton has accounted a total of 15,911 units of cars or two percent of total production volume of 660,000 of cars that were produce and sold over the four year period and this voluntary recall is part of Proton’s Global Quality Assurance programme.

"Although the number is small, the safety of our customers is paramount and we apologise for any inconvenience caused," its Group Managing Director Datuk Syed Zainal Abidin Syed Mohamed Tahir said in a statement here Thursday.

The issue regarding the clock spring were indentified during Proton’s routine check and irregularities were found on the clock spring that causes a symptom of friction noise within the steering wheel, activation of horn or car lights without warning, audio control malfunction and the most extreme cases, un intentionally deployment of the driver side airbag.

According to Proton Group Managing Director, "We hope our customers understand that this recall is necessary to ensure their continued confidence in the safety and performance of their vehicles. Owners of the affected models can contact any authorise Proton service centre for appointment and also for a free check up. Owners should not worry as all labour and parts cost related to the replacement of the clock spring will be provided at no cost at all Protons’ authorised service centres nationwide.

Besides that, Proton also will be sending letters to all affected customers notifying them about this safety recall thus if you have move to a different address, do contact Proton to update your details. As an alternatively, Proton also has setup a dedicated website at www.protonaftersales.com to help customers check the manufactured year of their cars based on the car chassis numbers.

source: Bernama