Edaran Tan Chong Motor Sdn. Bhd. (ETCM) yesterday officiated the opening of its first 3S (Sales, Service and Spare Parts) Centre in Kuching, Sarawak, marking another successful milestone in its history. The 3S Centre was officiated by Yang Berbahagia Dato James Chan Khay Syn, Mayor of Kuching City South, who was accompanied by the Executive Director of ETCM, Yang Berbahagia Dato’ David Chen.
Speaking at the opening ceremony, Dato’ David said, “The Kuching 3S Centre is our first 3S Centre in Kuching and our biggest in East Malaysia. We will continue to grow and expand for the benefit of our customers. Here, our customers and the general public will be able to have a complete Nissan experience, whilst remaining true to our commitment to deliver quality, value-for-money products and high level of after-sales service to meet the demands and expectations of our customers.”
The new ETCM Kuching 3S Centre is strategically located at an established automotive hub in Kuching city, and sits on an area of 1.58 acres, with a total built-up area of 42,000 square feet.
The newly-designed layout of the 3S Centre is fresh and modern, with a spacious showroom that can display up to eight (8) Nissan models at any one time. For customer convenience and comfort, facilities available include a lounge and refreshment bar with WiFi connectivity, as well as a Kid’s Corner for customers with children. Additionally, the workshop is equipped with modern facilities, holding 23 service bays with the capacity to service up to 130 cars per day. At this one-stop centre, customers can test drive and purchase new Nissan models, get them serviced, and obtain spare parts for their Nissan vehicles.
“In 2013, ETCM sold around 5,000 units of Nissan vehicles in East Malaysia, of which more than half were from Sarawak, with a growth of more than 20% from 2012. As our product line-up continue to grow and improve, it is important that we strengthen our after-sales support for our customers,” added Dato’ David.
To date, ETCM has an extensive network of 106 Showrooms including dealers, and 59 Tan Chong Express Auto Service (TCEAS) Workshops throughout the nation. More ETCM 3S centres are planned in 2014, including one in Tawau, Sabah and in Glenmarie, Shah Alam. ETCM targets to have 18 3S Centres throughout Malaysia by end of 2014.
ETCM believes that a life-long relationship with the customer is forged when a purchase is made. Hence it is of utmost importance for ETCM to develop these relationships by providing consistently good services that are of the highest quality. ETCM continues to make Customer Satisfaction its No.1 priority in meeting the growing needs of its customers.
source: ETCM Media Services
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